Refund & Cancellation Policy

SouthDelhiHub aims to provide clear and transparent information regarding cancellation and refunds for its business-listing plans and related services.

This policy applies to payments made for paid business listings, promotional placements and other services offered directly by SouthDelhiHub.

SouthDelhiHub may offer the following annual listing plans:

• Basic Listing — ₹1,499/year
• Standard Listing — ₹1,999/year
• Pro Listing — ₹2,599/year
• Premium Listing — ₹4,999/year

The exact features included in each plan are displayed on the Pricing & Plans page at the time of purchase.

If a business owner makes a payment but the paid listing has not yet been activated, the owner may request cancellation by contacting SouthDelhiHub.

The request will be reviewed based on payment status, listing activation status, nature of the service purchased, applicable refund terms and applicable law.

If the request qualifies for a refund, the eligible amount will be processed through the applicable payment/refund mechanism.

Once a paid business listing or promotional service has been activated and made available, cancellation does not automatically create an entitlement to a refund.

This is because the service may already have been provided, including business profile creation, listing publication, profile enhancement, photo/content upload, featured placement, promotional placement, homepage/category visibility or other plan-specific services.

Any refund request after activation will be reviewed on a case-by-case basis and in accordance with applicable law.

A refund may be considered in circumstances such as:

Duplicate Payment: If the same order or plan was accidentally paid for more than once, the duplicate amount may be eligible for refund after verification.

Failed Payment / Payment Error: If money has been debited but the SouthDelhiHub order was not successfully created or activated, the transaction will be checked and the amount may be refunded or otherwise reconciled.

Payment Not Received by SouthDelhiHub: Where a payment has been debited from the customer's account but has not been successfully received or confirmed by SouthDelhiHub, the transaction will be investigated with the payment provider.

Service Not Activated Due to SouthDelhiHub: If SouthDelhiHub accepts payment but is unable to provide the purchased service due to an issue attributable to SouthDelhiHub, an appropriate refund or alternative resolution may be considered, subject to the circumstances and applicable law.

Subject to applicable law, refunds will generally not be provided solely because:

• The business did not receive the expected number of enquiries.
• The business did not receive calls or WhatsApp enquiries.
• The business did not generate sales.
• The business did not achieve a particular search ranking.
• The business did not achieve a particular revenue level.
• The owner changes their mind after the service has been activated.
• The business owner does not use the available listing features.
• The business owner does not provide required information after purchase.

SouthDelhiHub provides listing and visibility services and does not guarantee a specific number of leads, enquiries, customers or sales.

Business owners are responsible for providing accurate information.

If a listing cannot be completed because the business owner provides incomplete or incorrect information, does not provide required documents, fails verification requirements, provides misleading information, or provides content that cannot legally be published, SouthDelhiHub may delay, reject, suspend or remove the listing.

Refund eligibility in such circumstances will depend on whether the service has already been provided and the applicable terms and law.

SouthDelhiHub may reject a listing where the business information appears fraudulent or misleading, the business does not meet applicable platform requirements, required information/documents are not provided, submitted content violates platform rules, the listing contains prohibited or unlawful content, or the business cannot reasonably be verified where verification is required.

If a paid listing is rejected before the purchased service is activated, SouthDelhiHub may provide an eligible refund or alternative resolution, subject to applicable terms and law.

SouthDelhiHub may suspend or remove a listing for reasons including fraudulent information, misleading information, repeated policy violations, fake reviews, copyright/trademark complaints, illegal or prohibited content, misuse of the platform, or failure to meet applicable listing requirements.

Where suspension or removal results from a business owner's violation of the Terms & Conditions, a refund is generally not guaranteed, subject to applicable law.

Premium or promotional services may include featured business placement, homepage promotion, category promotion, banner placement, social media promotion or enhanced visibility.

Once a promotional campaign has started or promotional placement has been delivered, cancellation/refund eligibility may be limited and will be assessed based on the service already delivered.

To request a refund or cancellation, contact SouthDelhiHub with the subject “Refund / Cancellation Request”.

Please provide:

• Business name
• Owner/authorised person's name
• Registered mobile number
• Email address
• Order/payment reference
• Selected plan
• Payment date
• Reason for refund/cancellation
• Supporting payment information, if required

Contact: SouthDelhiHub | Phone: +91-9315549127 | Email: info@southdelhibusiness.com

Do not send your UPI PIN, banking password, OTP or full card details.

Once a refund is approved, SouthDelhiHub will initiate the refund through the applicable payment/refund mechanism.

The time taken for the amount to appear in the customer's account may depend on the payment method, bank, payment gateway, card issuer, UPI/banking network or other financial intermediary.

SouthDelhiHub will not unnecessarily delay an approved refund and will follow applicable legal requirements.

Where GST has been charged on a transaction, the treatment of GST on any approved refund/cancellation will be handled in accordance with applicable tax rules and the nature of the transaction.

Where applicable, the relevant tax documentation or credit note adjustment may be issued.

For specific tax questions, please consult your tax adviser.

If a business owner wants to move from one paid plan to another, the request will be treated as a plan change or upgrade, not automatically as a refund.

Any price difference, adjustment or upgrade charge will be communicated before processing the change.

Annual listing plans will not automatically renew unless an automatic renewal mechanism is specifically introduced and clearly communicated to the customer.

Where automatic renewal is introduced in future, customers will be provided with applicable renewal and cancellation information.

If you have a concern regarding a payment, listing or refund, please contact SouthDelhiHub first so that the issue can be reviewed.

For applicable e-commerce transactions, applicable consumer protection and grievance requirements will be followed.

SouthDelhiHub does not guarantee leads, sales, revenue, calls, WhatsApp enquiries, customer visits, search ranking, website traffic or conversion rates.

Therefore, a lack of business results by itself does not establish a refund entitlement.

SouthDelhiHub may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment systems, pricing, business practices or legal and regulatory requirements.

The latest version will be published on this page with the updated Last Updated date.